Dear Apple,

With the usual relish of a kid at Christmas, I went to pick up the iPad Pro which was launched today. My faithful and trusted Mac Air has been around the block. The “A”,”S” and “H” keys are showing signs that I do not cut my fingernails enough, but otherwise it is working fine.

The new iPad Pro was hailed as the missing link for businessmen. The device that would finally get those stubborn desktop and laptop users hooked onto tablets.

Anyway – having gone to the candy store and partaken of the fruit, I thought you might be interested to know why I am back to using my Mac Air to write this blog post. Perhaps we can fix my initial problems before my 14 day money back guarantee runs out, because I REALLY have been looking forward to something that replaces the Mac Air.

My initial concern, before leaving the store, was the lack of a USB port. I speak at conferences all around the world and they generally ask for me to bring my presentation in on a USB stick. They absolutely do not want me to rely on the web and I have seen many a presenter scuppered for such a rash and dangerous approach… so I agree with them. So how will I get my presentations from my device onto the presentation laptop? I am sure that will become clear… so let’s move on…

I bought the iPad Pro with 128GB and the fancy keyboard. The keyboard was one reason I had not migrated in the past, so this sounded like the panacea. But it seems connecting a keyboard doth not a Laptop make 🙁 Most of the time, the silly iPad keyboard pops up on the screen even with my keyboard attached. Why? WHY? but that was the least of my challenges.

My largest problem so far is that I can no longer embed LastPass into my browser. That means that I cannot easily log in securely, with unique and complex passwords, to anything on the web any more. I CAN download the LastPass app, but that is not a realistic solution day-to-day. I have to log in to dozens, scores, of systems every day and I use multiple browser plugins. I need a REAL operating system. I assumed you had figured that out if you had worked out that there is an incredibly substantial group of people not moving to tablets. You did some research as to why, surely?

Now – let’s talk about mice. I am fine with the track-pad on the Mac Air. It works. But where has it gone on that “fully functional keyboard”? I assume I can go out and buy a Bluetooth mouse – but let’s not pretend that touching the screen on its side is a substitute for a mouse or track pad. It just isn’t.

But the REAL issue? I cannot download normal software! How do you expect to say it is a substitute for a laptop if I cannot download any of my software?

So I decided to try to write a blog post to get used to the system.

But I couldn’t log onto my WordPress from my Browser any more, because I can’t install browser extensions.

So I download my password system, but I am now reduced to cutting and pasting every time, which seems to include having to use my fingerprint button twice as well, each time.

It just is not a replacement for a laptop. I fear it will be back to the candy store until the new Mac Air comes out. If you plan to lose the USB ports on that as well, then you may lose a lot more than that.

Yours faithfully,

Dixon Jones.